Impounds & Vehicle Storage

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Impounded vehicles

Impounds & vehicle storage

If your vehicle was towed by law enforcement or from private property, it's being kept safe in our fenced storage lot at 4345 S. Main St., under 24-hour video surveillance (CCTV). Here's how to find it, what to bring and how to get it back.

Ray's flatbed wrecker

Getting your vehicle back

How the release process works

  1. 1
    Find your vehicle
    Search our impound lot online by plate or VIN, or call us to confirm we have it.
  2. 2
    Get a police release if needed
    If your vehicle is on a law enforcement hold, get the release from that agency first.
  3. 3
    Bring the right documents
    Proof of ownership and a valid state-issued photo ID. See the full list below.
  4. 4
    Pay & pick up
    All tow and storage fees are paid before the vehicle is released. Releases are Monday–Friday, 8:00 AM–5:30 PM.

What you need

Must-haves to release a vehicle

  • Proof of ownership, such as the vehicle title or current registration
  • State-issued photo ID, such as a driver's license or state ID card
  • Police release from the agency, if the vehicle is on a law enforcement hold
  • Payment of all fees. Tow and storage charges must be paid in full before release

Call us for your total and accepted payment methods before you come in.

Driving or towing it away

To drive the vehicle away from our facility, you must also have and show proof of current registration and valid insurance. Otherwise, the vehicle must be towed by a licensed and insured towing company of your choice.

No trailers or car dollies are permitted on the property to remove a vehicle, for liability reasons.

Release hours

Monday–Friday
8:00 AM–5:30 PM

Location

4345 S. Main St.
Winston-Salem, NC 27127

Personal property

Personal property can be released 24 hours a day, 7 days a week, even if you aren't releasing the vehicle yet.

After business hours (outside Monday–Friday, 8:00 AM–5:30 PM), a $65 personal property release charge is due at the time of release. This charge is non-refundable.

Bring proof of ownership and a state-issued photo ID.

Secure storage

Vehicles are kept in fenced lots under 24-hour video surveillance (CCTV). We document each vehicle's condition when it arrives and keep detailed records from tow to release.

Unclaimed vehicles

Vehicles that aren't claimed may be sold to satisfy the towing and storage lien under North Carolina law. Contact us as soon as possible to avoid that. Learn how the process works.

See Impound Auctions

Questions about an impounded vehicle?

Call us and we'll tell you whether we have your vehicle, what you owe and what to bring.