Ray’s Body Shop & Wrecker Service FAQs

Are you looking for a trusted collision repair center in Winston-Salem, a dependable 24/7 wrecker service, or professional roadside assistance? Below are answers to the questions we hear most often at Ray’s Body Shop & Wrecker Service.

📍 Business Information

Where is Rays Body Shop & Wrecker Service located?

We are located at 4345 South Main Street, Winston-Salem, NC 27127. Directions are available on our website or via Google Maps. (we are on S Main St, 1.2 Miles South of Clemmonsville Road)

What are your hours of operation?

Office & Body Shop: Monday thru Friday | 8:00am - 5:30pm

Free Collision or Auto Body Estimates: Monday thru Thursday | 9:00am - 3:00pm

Wrecker Service: 24/7 to handle all your towing and roadside assistance needs.

"Emergencies don’t follow a schedule, and neither do we."

How can I contact you?

🚗 General Services

Do you accept walk-ins?

Walk-ins are welcome for towing and minor repairs, but appointments are recommended for body repair to ensure timely service.

What services does Ray’s Body Shop & Wrecker Service offer?

At Ray’s Body Shop & Wrecker Service, we provide a full range of automotive solutions including collision repair, dent and scratch repair, professional auto painting, frame straightening, insurance claim assistance, and 24/7 towing and roadside assistance. Whether you’ve been in a major accident or just need a minor cosmetic repair, our experienced team is equipped to handle it all from start to finish.

🔧 Collision Repair & Auto Body Questions

Do you provide free estimates?

Yes, estimates are provided at no cost for both body work and paint jobs.

When can I bring my vehicle in for a Free Estimate?

We do Free Collision Estimates Monday thru Thursday from 9:00am - 3:00pm. Walk-ins are Welcome.

Can you repair all types of collision damage?

Yes, we handle minor dents, major collision damage, and structural frame repairs.

If my vehicle’s frame is damaged, does that mean my car is a total loss?

Frame damage was once considered a total loss for most vehicles. Modern repair technology has advanced significantly, making it possible to restore frames under specific conditions and circumstances.

What happens if there is additional damage found after the initial estimate is given?

Initial repair estimates may not reveal all damage until work begins. This is standard in the industry, and insurance adjusters understand this reality. Should we discover additional damage during repairs, we will promptly notify your insurance adjuster and request a supplemental estimate to cover the additional costs. In most cases, this process proceeds smoothly and repairs continue as scheduled.

What types of vehicles does your body shop repair?

Cars, trucks, SUVs, vans, and light commercial vehicles.

How long will my repair or painting service take to complete?

Minor cosmetic repairs - including small dents, scratches, and paint chips - typically require 1 to 3 business days to repair. Comprehensive repairs involving extensive repainting may take 1 to 3 weeks, depending on scope and parts availability. For a precise timeline and detailed estimate, contact our team directly to discuss your vehicle's specific needs. (336) 788-6174

Do you provide a warranty on collision repairs?

Yes! Every repair we complete at Ray's Body Shop & Wrecker Service is backed by our lifetime warranty. As long as you own your vehicle, you're covered. We stand behind our work with confidence because we use quality materials and proven repair techniques. If any issue arises with a repair we've performed, we'll make it right at no additional cost to you.

Do you match paint colors exactly?

Yes, we use advanced color-matching technology to ensure a seamless, professional finish on every repair. Most vehicles have a paint code located inside the driver's door jamb; we can input this code into our database to match the exact factory color. Keep in mind that your vehicle's current paint condition plays a role in the final result. If your car has been exposed to sun fading or weathering over time, we may need to blend the new paint with the existing finish to achieve the best possible match. Our technicians will assess your specific situation and discuss any blending options with you before we begin work.

Towing & Wrecker Service Questions

Do you tow and repair vehicles?

Yes, we offer comprehensive towing and collision repair services under one roof. Whether you need emergency roadside assistance, vehicle recovery, or professional auto body restoration, our experienced team is equipped to handle your needs efficiently and professionally.

What areas does your towing company serve?

Ray's Body Shop & Wrecker Service is committed to delivering comprehensive 24-hour towing and wrecker services to motorists throughout the Winston-Salem and Clemmons, North Carolina area and surrounding communities. Whether you require roadside assistance due to mechanical failure, accident recovery, or vehicle transport, our experienced team is equipped and ready to respond promptly to your needs at any time of day or night. Submit Your Request Now.

Do you provide lock-out service if I'm locked out of my vehicle?

Yes, we can get you back into your vehicle quickly. Most lockout calls are resolved within 5-10 minutes of our arrival. We carry professional-grade tools and have technicians trained to handle most vehicle types without damage to your locks or doors. Submit a request right away and we'll dispatch the nearest available unit to your location.

💼 Insurance & Claims

Do you work with insurance companies?

Yes, we work directly with all major insurance carriers. We understand that auto insurance exists to help offset repair costs following an accident, and we're equipped to handle the claims process seamlessly with your provider. Most of our customers choose to file through their insurance, and we're committed to making that experience straightforward and hassle-free.

💲 Pricing & Payments

What is my deductible?

Your deductible represents the amount you are responsible for paying directly toward your auto repair costs. This figure is established by the terms of your auto insurance policy. We recommend contacting your insurance provider to confirm your specific deductible amount before scheduling your repair service with us.

What types of payments do you accept?

We accept the following methods of payment;

  • Cash
  • Visa, Mastercard, Discover, and American Express.
  • Insurance checks. (please ensure all parties have endorsed the check before vehicle pickup.)
  • *** NO PERSONAL CHECKS ***

*** PLEASE NOTE: All card transactions will be charged a 4% processing fee. ***

Is there a fee for running a credit or debit card for my deductible or repairs?

Yes, we charge a 4% processing fee on all card related transactions.

Impound Auction Questions

Can I come out to look at the vehicles prior to bidding?

Yes. We currently have no restrictions on vehicle inspections prior to bidding. Interested parties are welcome to visit our facility to examine any vehicle before placing a bid.

Ray's Body Shop & Wrecker Service
4345 South Main Street, Winston-Salem, NC 27127

Please ask for John, who manages all auction-related inquiries and can assist you with inspection scheduling and bidding questions.

Where do I go to place a bid on an auction vehicle.

We've transitioned to an online-only auction platform for your convenience. Browse our current and upcoming impound auctions anytime at raysbodyshopandwrecker.com/pages/impound-auction. Our online system makes it easy to view detailed vehicle listings, photos, and auction schedules from anywhere. Simply visit the auction page to register, place bids, and stay updated on new inventory as it becomes available.


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